1. HOW OFTEN DO I GET A BOX?
Boxes are shipped monthly. They will ship out 3-5 business days after your anniversary purchase date. If you’d like to get your box less frequently, you can pause your subscription at any time.
2. HOW DO I SEE MY SPECIAL MEMBER PRICING?
Be sure to login to your account to view special membership pricing on all regular priced items
3. IF I WANT ADD ONS BUT WANT THEM SHIPPED TO ME RIGHT AWAY HOW DO I DO THAT?
To have items shipped right away just leave your promo code blank and pay the $5 shipping and we will ship it like usual
4. WHAT IS THE FREE SHIPPING CODE FOR ADD ONS?
MEMBER - this will remove shipping costs since your items will be shipped with your next month’s box.
5. HOW MUCH OF A DISCOUNT DO MEMBERS GET?
Up to 25% off regular priced items.
6. WILL I GET A HOLIDAY THEMED BOX BEFORE THAT HOLIDAY NO MATTER WHAT MY SHIP DATE IS?
Yes, we have planned all of our boxes to be a month in advance. For example, the Christmas box will be shipping out from Nov. 7 - Dec. 7.
7. CAN I SWITCH WHICH TYPE OF BOX I’M RECEIVING?
Yes, please send us an email and we can make that change for you
8. WHEN DO BOXES CHANGE EACH MONTH?
We change boxes on the 7th of each month
9. DO ALL THE BATH BOMBS IN THE KIDS BOX HAVE PRIZES HIDDEN INSIDE?
Most of them will, but not all. We include a what’s in the box card inside so you will know what ones will hold prizes
10. CAN I PAUSE OR CANCEL MY SUBSCRIPTION?
Yep. Log into your account or send us an email and we can do it for you.
11. DOES MY MEMBERSHIP AUTOMATICALLY CONTINUE EACH MONTH?
Yes it will automatically continue unless you pause or cancel.
12. WHEN I PURCHASE ADD ONS, DO I GET CHARGED RIGHT AWAY OR WHEN IT SHIPS WITH MY BOX?
You will get charged right away for add ons since we are holding those products for you.
13. CAN I SUBSTITUTE ITEMS IN MY BOX?
We normally can’t do that just because it’s so hard to keep track of with all the hundreds of memberships. But if you have a special circumstance, please let us know and we’ll see what we can do.
MORE QUESTIONS? PLEASE EMAIL US! CONTACT@SWEETBATH.CO