Due to an increase in orders, most packages with STANDARD SHIPPING will arrive within 8-10 BUSINESS DAYS.
How can we help?

Frequently Asked Questions

Shipping & Delivery

Where do you ship?

We ship within the United States, including Hawaii, Alaska, and to APO/FPO addresses.

What are your shipping options & cost?

Please keep in mind we are still a small business.  And as a small business, shipping is the largest obstacle we face. What we charge you, the customer, for shipping is actually less than what we pay – in some cases it costs us more to ship an order than the order is valued at.  As an online business, shipping costs are one of our biggest expenses.  As we continue to grow we hope to reach a volume where we can negotiate for better shipping prices.  We cover as much of that cost as possible and are proud to only charge customers a flat rate of $7.95. 

Standard shipping (arrives 7-10 business days) is $7.95.

Priority shipping (arrives 5-7 business days) is $17.95.

How long will it take for my order to arrive?

All orders are shipped from our warehouse in Lehi, Utah using USPS and UPS. Shipping times vary based on your delivery location, usually within 7-10 business days. After your order is shipped you will receive an email with a tracking number that will allow you to see the progress of your shipment.

My package is marked as delivered but it's not here, what should I do?

If your package is shipped with USPS, most likely your package will arrive in the next 48 hours.

If you believe your package has been lost, stolen or inaccurately marked as delivered, please email us at contact@sweetbath.co so we can help you figure it out. We'd also recommend you file a claim directly with the carrier.

To file a claim with you may visit www.usps.com/help/claims.htm or call the Customer Care Center at 800-222-1811. You must be able to provide your original receipt and tracking number.

My package was damaged, what do I do?

If you purchased shipping protection, please file a claim here. https://go.shipinsure.net/claims

We also encourage you to file a claim with USPS. To file a claim you may visit www.usps.com/help/claims.htm or call the Customer Care Center at 800-222-1811. You must be able to provide your original receipt and tracking number.

Please note, when filing a claim, you will be prompted to provide our address: Sweet Bath Co 305 S 850 E Unit 103B Lehi, UT 84043.

What if my package arrived incorrect or missing an item?

Any issues with your package, please file a claim at https://go.shipinsure.net/claims

If you did not purchase shipping insurance, email us at contact@sweetbath.co and we can work on fixing the problem.

What is your return policy?

Due to the nature of our products, we cannot accept returns at this time.

Is local pickup available?

Yes! And we highly recommend it. We offer local pickup at our warehouse, right off of the freeway in Lehi, UT! Select this at checkout and we will email you when your order is ready for pick up.

How do your products hold up when shipping to a really hot climate?

We like to get creative with our bath bombs and sometimes use cocoa butter glaze, sprinkles, and other ingredients on top that might melt in high heat.  During the summer months we try to stay away from these to eliminate this problem.  If you do receive something melted, please take a picture and let us know and we will see what we can do.

Online Ordering

Do you have discount or promo codes I can use for my order?

Yes! Sign up for our emails and follow us on Instagram and Facebook – see our latest launches, news and special offers. At times we also have discount codes we publish on our website, so check back often!

Can I use more than one discount at a time?

Discount & promo codes are limited to one per order.  In some cases, promotions can only be redeemed once per person.

What forms of payment do you accept?

We accept all major credit cards and PayPal.  We do not accept Bitcoin or other virtual currencies.

Can I change or cancel my order once it has been placed?

Email us at contact@sweetbath.co as soon as possible and we will do our best to accommodate.

Do you accept special orders?

Yes we do! Please email us at contact@sweetbath.co.

Account

What are the benefits of having an account?

By creating an account you will be able to keep record of all your purchases, billing information, and it makes check out faster and easier. You will also earn rewards points!

How do I create an account?

Click on the "Log In" link in the upper right corner of any page.  Click on the "Create Account" button in the bottom left under the "Sign In" button.  You can also create an account during your initial check-out.

I'm having trouble logging in to my account, what do I do?

First, click the "Log In" link in the upper right corner of any page and try logging in. If it says you do not have an account associated with your email, you probably checked out as a guest during your previous purchase. No worries though! Just simply create an account using your email and your previous purchases will appear. Not sure which email you used? Please reach out to us at contact@sweetbath.co

Product Questions

What is the shelf life of your products?

Our bath bombs are best for up to 6 months. After that they’ll still work, but the colors and fragrance might have faded, and it might not fizz as strongly.  Since we use more natural ingredients, we do recommend using our products within 3-4 months. We suggest you discard any unused product after a period of one year after purchase.

Are your products vegan?

Yes, all of our products but the Goat Milk Artisan Soap are vegan. All ingredients are visible under each product's listing.

Are your products safe for all ages?

We choose the ingredients in our products carefully with our children in mind. But there will always be some sensitivities to ingredients so discontinue use if a reaction occurs. Products with essential oils, for example the shower steamers and select bath bombs, we recommend only using for children over 10.

Do you use Sulfates, Parabens or Phthalates?

No, we do not use any of these in our products. An example of a SULFATE that you have probably heard of is SLS, which is a surfactant that can be irritating.  We have chosen to use SLSa and SCI, which are mild plant derived surfactants.  SCI even has the nickname "Baby Foam". PARABENS are a group of preservative ingredients that are known to possibly be harmful.  We use optiphen, a paraben-free, and formaldehyde-free preservative. PHTHALATES have been linked to a number of harmful issues and can be found in many fragrance oils.  We always use phthalate free fragrance oils.

Do you offer free samples?

Due to the nature of our handcrafted production, we do not currently provide free samples. 

Do you have any bath bombs that use natural color & fragrance?

Yes! We have a new line full of products that are naturally colored and are made with essential oils. We have a category under “Products” called “Dye Free & Natural”. We have bath bombs, oil beads, body butter, and tons more!

What happens if my child ingests a bath bomb?

While our bath bombs look sweet, it definitely won't taste sweet...they'll spit it right back out! If they don't, our products contain gentle 97% natural ingredients and should not be cause for concern. However, it's always best to monitor your child and contact your pediatrician if you have any concerns, especially if your child has a known allergy or eats a large quanity.

How to Use Our Products

What’s the best way to use bubble frosting?

Take the frosting off of the bath bomb and massage it under warm running bath water. For more bubbles: put it in an organza bag and hang from the faucet, massage and squish.

What is whipped soap and how do I use it?

Whipped soap is a silky, soft, fluffy soap and can be used as a regular body soap, body wash using a loofah, shaving cream, or you can even put it beside your sink to use as a hand soap.

What is a shower steamer and how do I use it?

Shower steamers are used for aromatherapy in your shower. We use naturally derived menthol crystals in all of our steamers.  We think it’s important to add because they help carry the scent and are cooling, refreshing, and have a pleasantly strong minty aroma. Menthol crystals are derived naturally from mint oils such as corn mint or peppermint.  Each shower steamer has a different combination of essential oils for specific benefits.  

How to Use: first activate the shower steamer in the direct stream of water.  Once activated, move it away from the direct stream (place on a shelf or hang in an organza bag) and let the steam carry the scent. The closer you can get it to nose level, the stronger it will be.

Other questions?

Please email us! contact@sweetbath.co